It is important for us to use your data only in accordance with applicable data protection legislation and your expectations, and to be transparent with you in how we use your data. This Privacy Information will explain what data is collected, why it is collected, how the collected data is used and your options and rights regarding the collection of your personal data.
WHAT DATA MAY WE COLLECT
In connection with the different ways we may interact with you and the various services that we provide, we may collect the following categories of data:
- C1: Contact information, including name, address, telephone number and e-mail address.
- C2: Identity data, data of birth and nationality.
- C3: Passport data, When guests ask for an invitation for Visa.
- C4: Information on next of kin, by boat rental.
- C5: Transaction data, including credit/debit card number, payment method and purchase history.
- C6: Booking data and activity data, including data related to your booking, activities and flight details.
- C7: Communication data between you and us, e-mail communication.
- C8: Digital information data collected when you visit our website or other digital platforms, including IP-addresses, browser data, traffic data, booking history, social media behaviour, and user patterns. If you subscribe to our newsletters, we may collect data regarding which newsletters you open, your location when opening them and whether you access any links inserted in the newsletters.
- C9: Health data, including information related to allergies, disabilities and illnesses.
- C10: Religious beliefs or ethnic origin.
WHERE WE COLLECT YOUR DATA FROM
Most of the data that we have about you are provided by you. We may also receive C1, C2, C5, C6 and C7 data from our cooperation partners. We collect C8 data from our website, applications and similar digital platforms.
WHY WE USE YOUR DATA
We process your personal data for the following reasons:
Booking
Description: We use C1, C2, C4, C5, C6 and C7 data to arrange, process and confirm bookings for you. In addition, we may collect your C9 data to make sure that any allergies, disabilities or illnesses you may have are considered during your stay with us.
Legal basis: Such data is processed to fulfil the agreement with you for your stay. We will only collect C9 and C10 data on the basis of your consent.
Disclosure: In order for us to optimize for your stay, we may need to disclose your data to cooperation partners.
Communication
Description: We use C1 and C7 data to provide you with relevant information related to Lauklines and your stay here. We may provide such information by electronic or other means.
Legal basis: We use such data to provide important information about your stay that is necessary to fulfil our contract with you. Further, we use such data to provide you with other information necessary to fulfil our legitimate interests, including to ensure that your stay are as comfortable and smooth as possible.
Disclosure: We may disclose C1 and C7 data to our cooperation partners, as they may need this information to communicate with you and to provide support and assistance.
Direct Marketing
Description: We use C1, C2, C7 and C8 data to provide you with newsletters and offers from us and our cooperation partners.
Legal basis: As long as you have an existing customer relationship with us, our use of such data to promote our services is based on our legitimate interest in providing you with relevant information and offers. You may at any time opt out of receiving such information and offers. If you do not have an existing customer relationship with us, we will only use your data to send you marketing if you have given your consent. We will only disclose your
data to cooperation partners for marketing purposes if you have given your consent.
Disclosure: We may disclose your data to cooperation partners to enable such partners to send you information and offers if you have consented to this.
Statistics and Analysis
We use anonymised data to generate statistics and analysis
HOW LONG WE STORE YOUR DATA
We will only store your data for as long as it is necessary to fulfil the purpose of the processing of your data.
We will store your C1, C2, C3, C4, C6, C7, C9 and C10 data from the point in time when you placed a booking request until your stay is completed. We may store your data longer if you wish for us to keep your data until your next travel and you have consented to this. We will store C5 data as required by applicable law, such as bookkeeping legislation. If you have consented to receiving information and marketing, we will store your C1, C2 C6, C7 and C8 data for as long as you wish to receive such information and marketing. We may also store your C1, C2, C5, C7, C8 and C9 data for a period of three years after your voyage ended, if we believe this is necessary to handle potential complaints or claims.
HOW YOU CAN ACCESS, RECTIFY OR ERASE YOUR DATA AND FILE COMPLAINTS
You may contact us at any time if you wish to receive access to or rectify your data. Further, you may request a copy of the data that we have collected from you.
You may ask us to erase data that we have collected from you. We must however keep data as necessary to fulfil our agreement with you and as necessary to comply with law or on request from authorities. If you consider that our use of your personal data is inappropriate, you may file a complaint with the Information Commissioner´s Office.
CHANGES IN THIS PRIVACY INFORMATION
We may update this Privacy Information from time to time. You will be notified of such changes where this is appropriate; otherwise they will be published on our home page. Any changes will apply only after it has been communicated/published.
CONTACT INFORMATION
If you want to get in touch with us, you can send an e-mail to post@lauklines.no or send mail to Lauklines Kystferie AS, Vasstrandvn 580, 9108 Kvaløya, Norway